HHiring Reality
← Thatch

Member Experience Specialist - San Francisco

Thatch
Location
San Francisco, California, United States
Posted
12 days ago
Department
Operations
What they actually want (must-haves)
  • 1-4 years of experience in customer support, healthcare or health tech services, or similar member-facing role
  • Excellent written and verbal communication skills
  • Strong motivation to work at the intersection of health tech and fin tech
  • Ability to work effectively with Operations, Product, and Engineering teams
  • Proven ability to perform under pressure
  • Based in or willing to relocate to the San Francisco Bay Area, with the ability to work on-site
Nice to have
  • Experience supporting health insurance, ICHRA, or complex financial/compliance products
  • History of proactively building customer-facing resources (help articles, videos, templates)
  • Demonstrable pattern of receiving exceptional customer feedback
What the job really is

The Member Experience Specialist role at Thatch involves providing frontline support to members, helping them navigate their healthcare benefits and resolving issues via email and phone. The position requires collaboration with various teams to improve internal processes and enhance the overall member experience, while also identifying and addressing recurring issues in the support workflow.

Things to weigh
  • No specific mention of remote work flexibility despite being a distributed company
  • The role involves high-pressure situations and requires quick problem-solving skills
  • Compensation range provided, but no details on benefits or perks beyond salary
Job score2.6/5
Benefits1/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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