HHiring Reality
← Thatch

Implementation Manager

Thatch
Location
Remote (US)
Posted
12 days ago
Department
Growth
What they actually want (must-haves)
  • Experience leading customer implementations, onboarding programs, change-management initiatives, or similarly complex projects.
  • Strong project and process management skills, with a record of keeping multiple stakeholders aligned and accountable.
  • Excellent customer communication, facilitation, education, and training skills.
  • The ability to translate unfamiliar or technical concepts into clear, practical guidance.
  • Comfort working with customer data, file transfers, system integrations, and technical partners.
  • Sound judgment and the ability to anticipate risks, manage competing priorities, and escalate issues early.
Nice to have
  • Curiosity and the motivation to develop deep expertise in ICHRA, also known as CHOICE, and the broader benefits industry.
  • Benefits, HR technology, payroll, or healthcare experience is helpful but not required.
What the job really is

The Implementation Manager will guide mid-market employers through the transition to Thatch's ICHRA benefits model, overseeing the process from planning to account management. This role involves managing project timelines, educating clients on new benefits, and coordinating with various internal teams to ensure a smooth implementation. Strong communication and project management skills are essential, as well as a willingness to develop expertise in health benefits.

Things to weigh
  • No specific benefits or perks listed in the posting.
  • The role requires a strong ability to manage complex projects and communicate effectively with various stakeholders.
  • The position involves a significant amount of cross-functional collaboration, which may require strong interpersonal skills.
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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