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Operations Specialist, Employer Onboarding

Thatch
Location
Austin, Texas, United States
Posted
17 days ago
Department
Operations
What they actually want (must-haves)
  • 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations
  • Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation
  • Track record working cross-functionally with Product and/or Engineering
  • Comfort making and documenting judgment calls on ambiguous or high-risk cases
  • Bachelor's degree or equivalent practical experience
  • Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or Metabase, ticketing platforms)
Nice to have
  • Prior people leadership or interest in eventually growing into people management
  • SQL or data-querying experience (e.g., Metabase, Hex)
  • Experience at a fintech, banking-as-a-service, or payments company with direct KYB/KYC exposure
  • Familiarity with beneficial ownership/CDD rules, or entity types like sole proprietorships, PEOs, or trusts
  • Experience in a fast-scaling startup environment where process is still being built
What the job really is

The Operations Specialist for Employer Onboarding at Thatch will be responsible for reviewing KYB/KYC cases to verify the legitimacy of businesses and their owners. This role involves creating and maintaining documentation and processes to streamline reviews, partnering with Product and Engineering to improve automation and efficiency, and providing guidance on complex cases. The position offers ownership of a developing function with potential for future team leadership.

Things to weigh
  • Role involves significant process building and documentation, which may not appeal to everyone
  • The position is in a developing function, which may require adaptability and a hands-on approach
  • No specific benefits or perks listed in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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