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← Thatch

Operations Specialist, Billing and Collections

Thatch
Location
Austin, Texas, United States
Posted
17 days ago
Department
Operations
What they actually want (must-haves)
  • 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role
  • Demonstrated success managing a high-volume queue independently
  • Excellent judgment in making case-by-case decisions on collections
  • Strong analytical skills for reconciling invoices and payments
  • Well-developed written and verbal communication skills
  • Bachelor's degree required
Nice to have
  • Experience in health insurance, benefits, or fintech billing/collections
  • Familiarity with Stripe or similar payment platforms
  • Experience working cross-functionally with Engineering to improve internal tooling
  • A track record of success and recognition in a fast-paced, high-growth environment
What the job really is

The Operations Specialist, Billing and Collections at Thatch will manage the daily operations of billing and collections, ensuring premium payments are current and enrollments are accurate. This role involves resolving overdue invoices, investigating billing discrepancies, and making independent decisions on collections strategy while collaborating with various internal teams. The position also includes building and refining standard operating procedures as the company scales.

Benefits
  • Estimated Compensation Range: $74,000 — $95,000 USD
Things to weigh
  • Role involves significant independent decision-making with minimal oversight
  • High-volume environment may lead to a fast-paced and potentially stressful work setting
  • Experience in health insurance or fintech is preferred but not mandatory
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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