HHiring Reality
← Thatch

Operations Manager, Employer Support

Thatch
Location
Austin, Texas, United States
Posted
17 days ago
Department
Operations
What they actually want (must-haves)
  • 5+ years building and leading support teams in fast-changing environments
  • Experience managing support managers, specialists, technical account managers, and/or premium support functions
  • A strong collaborator with a demonstrated ability to navigate complex environments and build relationships that move things forward
  • Proven ability to deliver complex operational projects spanning multiple stakeholders
  • Excellent written and verbal communication
Nice to have
  • Background in fintech, healthtech, or a comparable industry
  • Strong AI fluency and an AI-first instinct
  • Comfortable zooming between the tactical and the strategic
What the job really is

As the Operations Manager for Employer Support at Thatch, you will lead a team focused on providing exceptional support to key stakeholders in the healthcare sector. Your role involves hiring and coaching support specialists, setting operational strategies, and ensuring accountability while fostering a customer-first culture. You will also analyze team performance and collaborate with cross-functional leaders to enhance the customer experience as the organization scales.

Benefits
  • Estimated Compensation Range: $135,000 — $175,000 USD
Things to weigh
  • Fast-changing environment may require adaptability
  • Role involves both tactical and strategic responsibilities
  • No specific benefits or perks mentioned beyond compensation
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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