HHiring Reality
← Thanx

Enterprise Customer Success Manager

Thanx
Location
Remote - North America
Posted
9 days ago
Department
Customer Success
Salary
$130,000 - $150,000
What they actually want (must-haves)
  • 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts
  • A track record as a strategist, directing cross-functional partners toward customer outcomes
  • Executive presence to advise and push back on senior leaders
  • Startup experience with a history of managing accounts without established processes
  • Real fluency with AI tools used daily to enhance judgment
  • Experience owning renewal and expansion conversations with procurement and finance counterparts
Nice to have
  • Experience with a health-scoring or CS platform
What the job really is

As an Enterprise Customer Success Manager at Thanx, you will strategize and manage relationships with a portfolio of major restaurant brands, ensuring their success and growth through effective account management. You will lead cross-functional teams, utilize AI tools for account planning and health monitoring, and engage directly with senior stakeholders to drive renewals and expansions. The role demands a proactive approach to problem-solving and a strong focus on building lasting relationships with clients.

Benefits
  • Equity for all employees
  • Remote work flexibility
  • Structured internal leveling and location-based compensation
Things to weigh
  • Expectations for intensity, including evenings and weekends when necessary
  • Startup experience is non-negotiable
  • Travel required for on-site business reviews and industry events
  • No specific benefits beyond equity and remote work mentioned
Job score4.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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