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← TechnologyAdvice

Senior IT Support Engineer

TechnologyAdvice
Location
United States - On-Site Requirement
Posted
1 month ago
Department
Administration
What they actually want (must-haves)
  • 4+ years of IT experience with exposure to multiple areas of IT, including end-user support, security, networks, remote environments and access management
  • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs and other cloud-management tools to support 100+ team members
  • Background supporting both Mac and Windows environments for end users
  • Strong troubleshooting and critical-thinking skills
  • Ability to think strategically and recommend improvements
  • Demonstrated ownership and sound judgment
What the job really is

The Senior IT Support Engineer at TechnologyAdvice is responsible for providing hands-on technology support across the organization, managing day-to-day ticketing, technical troubleshooting, and hardware logistics. The role involves collaborating with the IT team to enhance support practices, improve security, and ensure productivity across Mac, Windows, and cloud environments. Additionally, the engineer will manage vendor relationships and lead projects aimed at resolving recurring issues and process gaps.

Benefits
  • Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
  • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
  • Remote-First Culture: Work from the comfort of your home
  • Flexible PTO: Take the time you need, when you need it
  • Health Coverage: Medical, dental, and vision plans for you and your family
  • Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage
Things to weigh
  • On-site requirement specified, which may limit remote work flexibility for this role
  • No specific mention of career advancement opportunities beyond mentorship programs
  • Salary range provided is somewhat broad, which may indicate flexibility based on negotiation
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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