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← Tech Holding

Contact Center Solutions Architect

Tech Holding
Location
Gurugram, Haryana, India
Posted
25 days ago
Department
Engineering
What they actually want (must-haves)
  • 5 to 8 years of experience in a consulting and IT role within a large scale technology services environment as a Contact Centre Engineer
  • Experience in Cloud enablement of Contact Center Solutions, especially migrating from On-prem to CCaaS Cloud solution
  • Knowledge of enterprise cloud Contact Center as a Service (CCaaS) providers and their technologies such as Genesys, Five9, NICE, AWS, Microsoft, Google
  • Proven experience designing, implementing, and supporting cloud-hosted contact centers
  • Hands-on experience with IVRs, call & dial plans, ACD queues, SIP, and omni channel systems
  • Proficiency in AI-based routing
What the job really is

The Contact Center Solutions Architect at Tech Holding will focus on the architecture, design, and development of a next-generation customer contact management platform. This role involves creating cloud infrastructure, developing migration strategies, and ensuring the platform's performance and scalability. Additionally, the architect will engage in hands-on design work, conduct research on emerging technologies, and provide architectural guidelines to delivery teams.

Benefits
  • Hybrid work pattern
  • 5 days working
  • Flexible timings
  • Group health insurance
  • Various leaves options
Things to weigh
  • No salary listed
  • The role involves a significant focus on cloud technologies, which may require ongoing learning and adaptation
  • The position requires hands-on design work and active participation in code reviews, which may be demanding
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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