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← Tech Holding

Contact Center Solutions Architect

Tech Holding
Location
India - Bengaluru
Posted
25 days ago
Department
Engineering
What they actually want (must-haves)
  • 5 to 8 years of experience in a consulting and IT role within a large scale technology services environment as Contact Centre Engineer
  • Experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution
  • Knowledge of and experience with latest enterprise cloud Contact Center as a Service (CCaaS) providers
  • Proven experience designing, implementing, and supporting cloud-hosted contact centers
  • Hands-on experience with IVRs, call & dial plans, ACD queues, SIP, and omni-channel systems
  • Experience with voice-related platform integrations such as CRM
What the job really is

The Contact Center Solutions Architect role at Tech Holding involves architecture, design, and development of next-generation customer contact capabilities, focusing on omni-channel servicing. The position requires hands-on work in creating scalable cloud infrastructure and developing long-term migration strategies, while also evaluating emerging technologies and ensuring alignment with enterprise standards.

Benefits
  • Hybrid work pattern
  • 5 days working
  • Flexible timings
  • Group health insurance
  • Various leaves options
Things to weigh
  • No salary listed
  • Focus on cloud technologies may limit exposure to other tech stacks
  • Role involves significant hands-on work which may not suit all candidates
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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