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← Tebra

Customer Success Operations Analyst

Tebra
Location
Costa Rica
Posted
1 month ago
Department
FP&A
What they actually want (must-haves)
  • Bachelor's Degree from an accredited institution or relevant work experience
  • 1-3 years of experience in a business analyst, project management, or other operations role
  • Proficient in SQL
  • Experience working with Excel, Google Sheets for modeling and analysis
  • Experience building dashboards in Tableau or equivalent BI tool
  • Outstanding problem-solving and analytical mindset
Nice to have
  • Familiarity working with Customer Success Management tools (i.e. Salesforce, Gainsight, CXOne/NICE call center)
  • Eagerness to gain experience across a wide range of operational projects and skill sets
What the job really is

The Customer Success Operations Analyst at Tebra supports the Customer Success team by analyzing data to enhance performance and drive continuous improvement. This role involves creating reports and dashboards, conducting deep-dive analyses to identify trends, and collaborating with stakeholders to optimize processes. The Analyst will also help implement new initiatives and manage daily operations critical to the team's success.

Benefits
  • Wellness and childcare subsidy
  • University/Education discount
  • Access to health and fitness apps through Gympass
  • Mental health resources through Telus Employee Assistance Program
Things to weigh
  • No salary listed
  • Role involves significant data analysis and reporting, which may require strong technical skills
  • Experience with specific tools and platforms may be necessary for success
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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