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← Tandem Bank

Arrears Executive - Remote

Tandem Bank
Location
Remote, United Kingdom
Posted
16 days ago
Department
Operations
What they actually want (must-haves)
  • Previous experience in financial services with relevant regulatory appreciation
  • Demonstrable experience of working accounts in arrears
  • Demonstrable experience of collecting arrears for mortgages and loans
  • Demonstrable knowledge of FCA rules including MCOB and CONC rules
  • A working knowledge of customer services and arrears management in a regulated lending environment
What the job really is

As an Arrears Executive at Tandem, you will be responsible for managing customer service inquiries related to financial difficulties and arrears for mortgage and loan products. Your role involves proactively communicating with customers, ensuring compliance with regulatory requirements, and providing suitable forbearance options. You will also handle complaints, assess customer needs, and contribute to the overall service quality within the Operations team.

Benefits
  • 25 days annual leave plus 8 days Bank Holiday
  • An additional day off for a ‘celebration day’
  • Buy or sell up to 5 days holiday a year
  • Healthcare cash plan through Westfield Health
  • Life Assurance at 3 x salary
  • Electric Vehicle salary sacrifice scheme
Things to weigh
  • No specific mention of remote work challenges or team dynamics
  • Salary and bonus structure may vary based on performance
  • Regulatory compliance is a significant part of the role, which may involve complex situations
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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