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Public Engagement Lead

Tamara
Location
Riyadh, Saudi Arabia
Posted
20 days ago
Department
Care
What they actually want (must-haves)
  • Proven experience leading a team in social media care, community management, public engagement, or marketing operations
  • Strong Arabic and English writing skills, with the ability to adapt tone for public, high-sensitivity, and platform-specific interactions
  • Strong understanding of social media platforms, app review management, public customer behavior, and digital engagement tools
  • Strong judgment, attention to detail, and ability to make decisions in fast-moving or sensitive situations
  • Comfortable working in a fast-paced fintech environment with evolving processes and high customer visibility
  • Familiarity with social media platforms, CRM systems, social listening tools, and customer engagement tools
Nice to have
  • Understanding of fintech, BNPL, payments, fraud, disputes, refunds, or customer protection topics
What the job really is

The Public Engagement Lead at Tamara will oversee the public customer engagement function across various social media channels and feedback platforms. This role focuses on transforming reactive support into a proactive engagement model, ensuring that public interactions are timely and aligned with the company's brand voice. The lead will manage a team, coach advisors, monitor public sentiment, and collaborate with internal teams to address customer complaints effectively.

Things to weigh
  • No salary listed
  • Role involves managing high-visibility interactions which may be stressful
  • Fast-paced environment may require adaptability to evolving processes
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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