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← Tamara

Customer Care Manager - UAE

Tamara
Location
Cairo, Egypt
Posted
1 month ago
Department
Care
What they actually want (must-haves)
  • Proven experience leading managers and Team Leaders in a high-volume, fast-paced, multi-channel customer care operation
  • Deep, hands-on operational fluency with tools and workflows
  • Advanced hands-on experience with modern CRM, telephony, and channel tools (e.g., Zendesk, Salesforce)
  • Strong capability utilizing data visualization tools to track metrics
  • Exceptional ability to interpret raw contact center analytics and survey data into actionable performance improvement plans
  • Strong attention to detail and project management skills
What the job really is

The Customer Care Manager will lead the UAE customer care operations from Cairo, focusing on performance management and operational leadership. This role involves overseeing team leaders, managing KPIs, ensuring quality assurance, and fostering a positive team culture. The manager will also be responsible for resolving complex customer grievances and driving continuous improvement in service delivery.

Things to weigh
  • No specific salary or benefits mentioned
  • Role requires strong operational involvement, not just delegation
  • High expectations for performance and detail-oriented execution may lead to a demanding work environment
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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