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← Talon.One

IT Service Desk Specialist

Talon.One
Location
Denver
Posted
17 days ago
Department
IT Operations
Salary
$60,000 - $65,000
What they actually want (must-haves)
  • 1–2+ years of experience in an IT support, helpdesk, or service desk role
  • Solid working knowledge of macOS and Windows environments
  • Familiarity with MDM solutions (e.g. Jamf) for device management
  • Basic understanding of network fundamentals (DNS, VPN, Wi-Fi troubleshooting)
  • Hands-on experience with Google Workspace (Gmail, Drive, Calendar, Meet) and common collaboration tools (Slack, Zoom)
  • Exposure to identity and access management tools (e. g. Google Workspace Admin)
What the job really is

As an IT Service Desk Specialist, you will manage day-to-day IT operations and support for US-based employees, working closely with a Berlin-based team. Your responsibilities include evaluating technical needs, resolving IT incidents, and improving processes while maintaining effective communication with users. You will also handle device management and contribute to documentation and knowledge resources.

Benefits
  • $1,200 annual learning budget
  • Flexible PTO policy
  • $350 home office setup budget
  • $50 monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide
  • WeWork On-Demand access for flexible workspace solutions
Things to weigh
  • Part-time role (30 hours/week)
  • Flexible schedule may require availability during key US afternoon hours
  • Salary range is estimated and may vary based on experience and qualifications
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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