Technical Support Engineer

The Technical Support Engineer - Premium Care at Talkdesk is responsible for being the first point of contact for platform-related issues, capturing incident details, and classifying their impact and severity. Daily tasks include triaging issues, supporting various applications related to reporting, workforce management, and quality management, as well as ensuring compliance with service level agreements and maintaining a knowledge base.

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Retirement Benefits: 401(k) plan
• Paid Time Off: uncapped for exempt employees and accrual-based for non-exempt employees
• Paid Holidays: 14 paid holidays each year
• Paid Sick Leave: uncapped for exempt employees and accrual-based for non-exempt employees

• No specific salary figure provided, only a range
• Role involves working with various applications which may require a diverse skill set
• Position requires flexibility in working hours
• The role is remote but may involve a lot of communication and collaboration with team members