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Vice President, Customer Delivery

Talkdesk
Location
United States
Posted
20 days ago
Department
Professional Services
Salary
$262,000 - $477,000
What they actually want (must-haves)
  • 15+ years of progressive leadership experience in Professional Services within global SaaS or cloud enterprise environments
  • 5+ years in a senior executive role (VP or SVP)
  • Strong technical foundation and ability to lead technical customer delivery organizations
  • Master's degree or MBA highly preferred; Bachelor's degree required
  • Exceptional communication, persuasion, and C-suite negotiation skills
  • Demonstrated success leading complex, large-scale enterprise implementations
What the job really is

The Vice President of Customer Delivery will define and execute a global customer delivery strategy to enhance customer ROI and drive sustainable growth. This executive role involves managing a multi-departmental delivery organization, focusing on scaling AI and agentic solutions, optimizing delivery structures, and ensuring alignment with product and engineering teams. The position requires strategic leadership to elevate customer experiences and oversee complex implementations while managing financial aspects of the delivery function.

Benefits
  • Pay Range (OTE Pay): $262,000 - $477,000
  • Long term incentives in the form of equity
  • Short term incentives of either bonus or commission
  • Medical, Dental, Vision, Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • 401(k) plan
Things to weigh
  • No specific mention of the technology stack or tools used
  • The role involves significant executive accountability and financial management, which may require extensive experience in these areas
  • The application window is expected to close at least 7 days from the posting date, so timely application is advised
Job score4.8/5
Benefits5/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency5/5

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