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← Tailscale

Customer Support Engineer (Tier 1)

Tailscale
Location
Remote (United Kingdom)
Posted
1 month ago
Department
Customer Support
What they actually want (must-haves)
  • Passionate about solving technical issues and providing high-quality support
  • Foundational understanding of networking fundamentals including DNS, IP addressing, firewalls, and routing
  • Proficiency in troubleshooting across macOS, Windows, Linux, and mobile operating systems
  • Familiarity with Jira and Slack for managing workflows and communication
  • Excellent written communication skills to explain complex technical concepts clearly
  • Proactive approach to learning new technologies
What the job really is

As a Customer Support Engineer (Tier 1) at Tailscale, you will provide technical support to users by resolving configuration and networking challenges. Your role involves managing a high volume of support tickets, ensuring timely responses, and driving positive user outcomes while collaborating with cross-functional teams to enhance the user experience.

Benefits
  • Comprehensive group benefits with no waiting period for health, vision, dental, and more
  • Employer-funded retirement contributions matched dollar-for-dollar up to 0.75% of eligible compensation
  • $1500 USD annually for professional development
  • Flexible paid time off program
  • Build-your-own home office setup with a $500 USD allowance
  • Paid parental leave program
Things to weigh
  • Remote-first company with some roles requiring in-office collaboration based on team needs
  • No specific mention of career advancement opportunities beyond professional development support
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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