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← Tailscale

Customer Support Engineer (Tier 1)

Tailscale
Location
Remote (United States)
Posted
1 month ago
Department
Customer Support
What they actually want (must-haves)
  • Passion for solving technical issues and providing support
  • Foundational understanding of networking fundamentals (DNS, IP addressing, firewalls, routing)
  • Proficiency in troubleshooting across macOS, Windows, Linux, and mobile operating systems
  • Familiarity with Jira and Slack
  • Excellent written communication skills
  • Proactive approach to learning new technologies
What the job really is

As a Customer Support Engineer (Tier 1) at Tailscale, you will be responsible for providing high-quality technical support to users, resolving configuration and networking issues, and managing a high volume of support tickets. You will work closely with the customer experience and product teams to identify and advocate for improvements, while also maintaining a focus on user satisfaction and technical accuracy in your communications.

Benefits
  • Comprehensive group benefits with no waiting period for health, vision, dental, and more
  • Employer-funded retirement contributions with a dollar-for-dollar match up to 0.75% of eligible compensation
  • $1500 USD annually for professional development
  • Flexible paid time off program
  • Build-your-own home office setup with a company-owned laptop and workstation customization budget
  • Paid parental leave program
Things to weigh
  • No specific details on the technical stack or tools used in the role
  • Salary range provided but individual offers may vary based on experience and skill set
  • Role may involve high volume of tickets which could lead to stress
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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