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← TailorCare

Clinical Navigator - PT (Shift: 8:30 - 5:30pm CST)

TailorCare
Location
United States
Posted
19 days ago
Department
Clinical Navigators
What they actually want (must-haves)
  • Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT)
  • Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred)
  • Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings
  • Strong communication, motivational interviewing, and patient engagement skills
  • Experience utilizing technology and data to improve workflow efficiency and patient outcomes
  • Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations
Nice to have
  • Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments
  • Experience working within a call center, contact center, or metrics-driven healthcare operations setting
  • Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies
  • Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives
  • Experience in high-growth startup environments.
What the job really is

The Clinical Navigator role at TailorCare involves providing high-quality clinical navigation for members through telephonic and video interactions. This position requires conducting clinical assessments, engaging with members to support their treatment journey, and utilizing technology to enhance care delivery. The Clinical Navigator will also work towards achieving operational performance metrics while collaborating with interdisciplinary teams to ensure a seamless member experience.

Benefits
  • Generous paid time off (PTO) and holiday plans
  • Paid parental leave
  • Medical, dental, vision, life, and disability insurance
  • Wellness resources and an employer HSA contribution
  • 401k plan that includes employer matching
Things to weigh
  • Remote-first company with options for a hybrid work model in Nashville
  • High-volume, metrics-driven environment may lead to stress
  • No specific mention of ongoing training or development opportunities
  • Must maintain multiple state licenses as the company expands
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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