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← TailorCare

Care Advocate (Shift: 8:00 - 5:00 pm MST / 9:00 - 6:00pm CST)

TailorCare
Location
United States
Posted
23 days ago
Department
Care Advocates
What they actually want (must-haves)
  • Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
  • Strong written and verbal communication, persuasion, and active listening skills.
  • Willingness to learn and apply motivational interviewing techniques in patient conversations.
  • Ability to manage a high call volume while maintaining accuracy and empathy.
  • Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
  • Ability to use personal performance data and feedback to drive self-improvement.
Nice to have
  • Familiarity with motivational interviewing and/or patient coaching strategies.
  • Experience working with Medicare populations and a basic understanding of Medicare Health Plans.
  • Knowledge of medical terminology.
  • Previous experience with remote/telemedicine care delivery.
What the job really is

As a Care Advocate at TailorCare, you will engage with prospective patients through high-volume outbound calls and multichannel outreach to promote enrollment in their musculoskeletal care navigation program. Your role involves building rapport with patients, addressing their concerns, and utilizing motivational interviewing techniques to support their care journey. You will also document interactions and collaborate with internal teams to enhance patient experience and care coordination.

Benefits
  • Meaningful Work: Opportunity to make a positive impact on patients' lives.
  • Remote-first work environment with options for a hybrid model in Nashville.
  • Generous paid time off (PTO) and holiday plans.
  • Paid parental leave and support for work-life balance.
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance, wellness resources, and employer HSA contribution.
  • Equitable pay and a 401k plan with employer matching.
Things to weigh
  • High-volume outbound calling may not suit everyone.
  • Role requires adaptability to changing scripts and workflows.
  • No specific salary information provided.
  • Remote work may require self-discipline and effective home office setup.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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