HHiring Reality
← TailorCare

Care Advocate (Shift: 8:00 - 5:00pm CST)

TailorCare
Location
United States
Posted
26 days ago
Department
Care Advocates
What they actually want (must-haves)
  • Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
  • Strong written and verbal communication, persuasion, and active listening skills.
  • Willingness to learn and apply motivational interviewing techniques in patient conversations.
  • Ability to manage a high call volume while maintaining accuracy and empathy.
  • Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
  • Ability to use personal performance data and feedback to drive self-improvement.
Nice to have
  • Familiarity with motivational interviewing and/or patient coaching strategies.
  • Experience working with Medicare populations and a basic understanding of Medicare Health Plans.
  • Knowledge of medical terminology.
  • Previous experience with remote/telemedicine care delivery.
What the job really is

As a Care Advocate at TailorCare, you will engage with prospective patients primarily through high-volume outbound calls and multichannel outreach to promote enrollment in the musculoskeletal care navigation program. Your role involves building rapport with patients, addressing their concerns, and guiding them through the services offered, while documenting interactions and meeting performance targets in a fast-paced, tech-enabled environment.

Benefits
  • Meaningful Work: Opportunity to make a positive impact on patients' lives.
  • Work Environment: Remote-first company with options for a hybrid work model in Nashville.
  • Time Off: Generous paid time off (PTO) and holiday plans.
  • Family First: Paid parental leave and support for work-life balance.
  • Comprehensive Benefits: Medical, dental, vision, life, and disability insurance, wellness resources, and employer HSA contribution from Day 1.
  • Fair Compensation: Equitable pay and a 401k plan with employer matching.
Things to weigh
  • High-volume outbound call center role may lead to burnout if not managed well.
  • The position requires adaptability to changing scripts and workflows, which may not suit everyone.
  • No salary listed in the posting, which may be a consideration for candidates.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to TailorCare ?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →