Product Support Representative

As a Product Support Representative at Tactile Medical, you will provide customer service and technical support to patients using medical devices. Your responsibilities will include handling inbound and outbound calls, troubleshooting product issues, processing warranty requests, and collaborating with internal teams to enhance support processes. You will also document interactions and maintain patient records to ensure effective communication and resolution of inquiries.

• medical, dental and vision benefits
• retirement benefits
• employee stock purchase plan
• paid time off
• parental leave
• family medical leave

• no salary listed, only a pay range provided
• role involves handling complaints which may require regulatory reporting
• position requires effective communication with diverse patient backgrounds