HHiring Reality
← Tactacam

IT Help Desk Technician

Tactacam
Location
Billings, MT
Posted
23 days ago
Department
IT
What they actually want (must-haves)
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on work experience
  • Proven experience in an IT Help Desk, Desktop Support, or similar technical support role
  • Proficiency supporting Windows, macOS, and ChromeOS environments
  • Strong hardware skills, including hands-on RMA processing and component-level repair
  • Excellent written and verbal communication skills
  • High attention to detail for asset management and ticket documentation
Nice to have
  • Familiarity with Okta, Jamf, Microsoft Intune, Google Workspace, and Slack
  • Knowledge of network protocols like TCP/IP, DNS, DHCP, VPN fundamentals
  • Experience with shipping and receiving hardware inventory
What the job really is

As an IT Help Desk Technician at Tactacam, you will support over 500 employees and contractors by managing and resolving help desk tickets, configuring new hire computers, and providing Tier 1/2 troubleshooting for various operating systems. Your role will involve maintaining accurate records, delivering excellent customer service, and collaborating with a team to enhance the overall IT support experience.

Benefits
  • Medical, Dental, and Vision coverage
  • 401k plan
  • PTO
  • Disability Insurance
  • Life Insurance
Things to weigh
  • No salary listed
  • Fast-paced environment may require quick adaptation
  • On-call rotation may impact work-life balance
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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