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← T2 Systems

Technical Customer Success Manager

T2 Systems
Location
Texas_Remote_Central
Posted
24 days ago
Department
T2 Account Management
What they actually want (must-haves)
  • Minimum 3 to 5 years of relevant experience in customer success, technical support, technical sales, customer operations, product support, or a related field
  • Customer-facing experience, including supporting customer technical needs, managing priorities, resolving issues, and supporting product adoption
  • Ability to understand and communicate technical and business concepts clearly to customers and internal stakeholders
  • Experience supporting enterprise customers and working with technology solutions involving hardware, SaaS, integrations, or related platforms
  • Strong analytical and problem-solving skills with the ability to troubleshoot issues, identify potential solutions, and escalate complex problems appropriately
  • Strong customer service orientation and interpersonal skills
Nice to have
  • Experience with enterprise technology solutions
  • Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, or a related field
  • Salesforce experience
  • Experience with continuous improvement methodologies
  • Exposure to software architecture, product development, or technical solution design
What the job really is

As a Technical Customer Success Manager at T2 Systems, you will support customers in effectively using T2's hardware and SaaS solutions within their parking environments. Your role involves collaborating with internal teams to ensure customer needs are met, monitoring customer adoption, and providing technical guidance. You will also engage with customers to understand their business needs and help them maximize the value of T2 solutions.

Things to weigh
  • Travel requirement of 25% to 50% may impact work-life balance
  • Role involves significant customer interaction, which may require strong interpersonal skills and adaptability
  • No specific salary or benefits package mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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