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← T2 Systems

Technical Customer Success Manager

T2 Systems
Location
Texas_Remote_Central
Posted
24 days ago
Department
T2 Account Management
What they actually want (must-haves)
  • 3 to 5 years of relevant experience in customer success, technical support, technical sales, customer operations, product support, or a related field
  • Customer-facing experience supporting technical needs and managing priorities
  • Ability to understand and communicate technical and business concepts clearly
  • Experience supporting enterprise customers with technology solutions involving hardware and SaaS
  • Strong analytical and problem-solving skills
  • Strong customer service orientation and interpersonal skills
Nice to have
  • Experience with enterprise technology solutions
  • Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, Information Technology, or a related field
  • Salesforce experience
  • Experience with continuous improvement methodologies
  • Exposure to software architecture, product development, or technical solution design
What the job really is

As a Technical Customer Success Manager at T2 Systems, you will support customers in effectively using T2's hardware and SaaS solutions within their parking environments. Your role involves demonstrating product capabilities, managing customer relationships, and collaborating with internal teams to enhance customer satisfaction and adoption of T2 products. You will also monitor customer usage, provide technical guidance, and identify opportunities for improvement in customer experience.

Things to weigh
  • Travel requirement of 25% to 50% may be significant for some candidates
  • No specific salary or benefits information provided in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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