HHiring Reality
← T2 Systems

Product Support Analyst

T2 Systems
Location
IN_Indianapolis_HQ
Posted
1 month ago
Department
IT Product Support Flex PE
What they actually want (must-haves)
  • Bachelor’s degree in computer science, information technology, database management, systems management, or a related field
  • 1-3 years of experience in technical support, product support, help desk, or application support
  • Demonstrated ability to troubleshoot technical problems involving software, configuration, data, communications, and application functionality
  • Strong analytical and troubleshooting skills
  • Ability to communicate technical concepts clearly to customers
  • Strong written documentation skills and attention to detail
Nice to have
  • Previous customer-facing technical or product support experience
  • Experience with Oracle-based products
  • Knowledge of the parking, mobility, or transportation industry
What the job really is

The Product Support Analyst at T2 Systems provides technical support for T2 Flex PE solutions, addressing customer issues through various communication channels. Responsibilities include troubleshooting software and configuration problems, managing support cases, and contributing to customer experience improvement initiatives. The role also involves creating documentation and training materials, and participating in an on-call rotation for critical issues.

Things to weigh
  • No salary listed
  • On-call rotation may require after-hours work including evenings, weekends, and holidays
  • Role involves both technical troubleshooting and customer service, which may be demanding
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to T2 Systems?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →