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IT Support Specialist

STR
Location
Melbourne, FL
Posted
1 month ago
Department
Information Technology
Salary
$72,000 - $90,000
What they actually want (must-haves)
  • Active Secret security clearance (U.S. citizenship required)
  • Minimum High School Diploma or equivalent
  • Hands-on experience providing desktop or helpdesk IT support
  • Strong troubleshooting and customer service skills
  • Experience supporting Windows, macOS, and Linux operating systems
  • Familiarity with Active Directory user administration
Nice to have
  • 3+ years of IT support or helpdesk experience
  • Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware)
  • Experience supporting Dell and Apple hardware
  • Intermediate Active Directory skills (users, groups, printers, resources)
  • IT certifications such as Network+, Security+, or Linux+
What the job really is

The IT Support Specialist at STR will provide first-line IT support to local, remote, and mobile employees, focusing on troubleshooting hardware and software issues across various operating systems. The role involves provisioning devices, managing user accounts, maintaining inventory, and documenting solutions, while collaborating with the IT team on broader infrastructure support. This position requires active participation in off-hours or on-call support as needed.

Benefits
  • Full-Time Salary Range: $72,000 - $90,000
Things to weigh
  • Active Secret clearance is a strict requirement
  • Salary range is based on external market data and may vary based on individual qualifications
  • Role involves occasional off-hours or on-call support
Job score3.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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