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← Syndigo

Strategic Customer Success Manager

Syndigo
Location
Chicago, Illinois, United States
Posted
11 days ago
Department
Commercial
What they actually want (must-haves)
  • 4+ years of experience in a customer-facing role with demonstrated success in client relationship management
  • Experience managing a book of business in the $4–$6M ARR range
  • Strong presentation skills with the ability to communicate value and insights to professional and executive audiences
  • Ability to work independently and make decisions across a wide range of complexities
  • Proven ability to troubleshoot and resolve customer challenges
  • Demonstrated success working with both large, complex enterprises and mid-sized organizations
Nice to have
  • Knowledge of the CPG industry strongly preferred
  • High degree of comfort with technology, particularly databases and syndicated data
What the job really is

As a Strategic Customer Success Manager at Syndigo, you will manage post-sale relationships for a portfolio of 8-12 strategic enterprise customers, focusing on driving product adoption, retention, and expansion. Your role involves establishing customer goals, leading executive-level conversations, and collaborating with internal teams to enhance customer experiences and outcomes. You will also identify growth opportunities and advocate for customers within the organization.

Benefits
  • Competitive health insurance benefits
  • PTO and volunteer time off
  • Employer-paid short- and long-term disability
  • Parental and adoption leave
  • 401(k)
  • Tuition reimbursement
Things to weigh
  • This is a hybrid position requiring 2 days per week in the office in Chicago.
  • No specific mention of career advancement opportunities or training programs.
  • The salary range is relatively narrow, which may limit negotiation flexibility.
Job score3.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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