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← Syndigo

Product Support Engineer II

Syndigo
Location
Bengaluru, Karnataka, India
Posted
18 days ago
Department
Technology
What they actually want (must-haves)
  • Bachelor’s degree or equivalent practical experience in Computer Science, Engineering, Information Technology, or a related discipline.
  • L1: 2+ years of relevant experience in application, product, or technical support.
  • L2: 4+ years of relevant experience, including ownership of complex application incidents and technical escalations.
  • Experience supporting global customers through ticketing systems, email, remote troubleshooting, and phone or live-support channels.
  • Excellent written and verbal communication, structured troubleshooting, and customer-handling skills.
  • Hands-on support experience with SaaS applications hosted on public cloud platforms such as Microsoft Azure or AWS.
Nice to have
  • Basic Java knowledge or the ability to read application code and stack traces.
  • Exposure to Docker, Kubernetes, or other container-orchestration platforms.
  • Familiarity with Nginx, Elasticsearch, MySQL, Kafka, and related application-platform technologies.
  • ITIL Foundation certification or practical experience with incident, request, problem, and change management.
  • Experience creating dashboards, operational reports, automation, monitoring alerts, or support knowledge content.
What the job really is

As a Product Support Engineer II at Syndigo, you will provide application support for SaaS products in a global 24x7 environment. Your responsibilities include troubleshooting application issues, managing incidents and service requests, and collaborating with various teams to ensure customer satisfaction and continuous improvement. Depending on your experience, you may handle L1 or L2 responsibilities, which involve deeper technical analysis and guidance for L1 engineers.

Things to weigh
  • This is a hybrid position requiring 2 days per week in the office.
  • The role involves working in a 24x7 shift roster, including weekends and holidays as scheduled.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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