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Senior Customer Success Manager

Syndigo
Location
Bengaluru, Karnataka, India
Posted
24 days ago
Department
Commercial
What they actually want (must-haves)
  • Strong experience in Enhanced Content, Rich Content, product content syndication, or a closely related domain.
  • Existing relationships with brands and EMEA retailers.
  • Experience working with retailers, brands, e-commerce platforms, or retail technology.
  • Technical fluency with script deployment and web technologies, including JavaScript, HTML, CSS, XML, and JSON.
  • Understanding of API integrations and experience working with technical teams to troubleshoot integration issues.
  • Basic understanding of iFrames, product feeds, and Server-Side Rendering (SSR).
Nice to have
  • Familiarity with CMS and e-commerce platforms such as Magento, WordPress, or Shopify.
  • Experience with Product Information Management (PIM) or Master Data Management (MDM) platforms.
  • Experience with Rich Content or Enhanced Content syndication.
  • Experience with Salesforce or Customer Success platforms.
  • Understanding of Content Security Policy (CSP).
What the job really is

As a Senior Customer Success Manager at Syndigo, you will be responsible for managing the health and growth of the Enhanced Content retailer network. Your day-to-day tasks will include implementing scripts, driving content adoption, monitoring performance, conducting audits, and maintaining relationships with retailers and manufacturers. You will also coordinate with various internal teams to resolve issues and support strategic retailer conversations.

Things to weigh
  • Position requires working in the European shift.
  • Candidates must be located in Bangalore only.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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