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← Swoogo

Sr. IT Support Engineer

Swoogo
Location
Remote - United States
Posted
6 days ago
Department
Engineering
What they actually want (must-haves)
  • 5+ years in IT support/systems or similar roles
  • Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
  • Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
  • A track record of building automation or self-serve tooling that improves employee IT experience
  • Judgment to know when automation is appropriate and when human interaction is necessary
  • Strong writing/communication skills to ensure personal interactions even in automated responses
Nice to have
  • Software development experience (scripting, internal tools, or full stack apps)
  • Hands-on work with agentic AI workflows and MCP servers
  • Compliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta
What the job really is

As a Sr. IT Support Engineer, you will manage IT support across various platforms including Google Workspace and Slack, focusing on both automation and personal interaction. Your responsibilities will include building AI-assisted workflows, managing endpoint devices, and ensuring smooth onboarding and offboarding processes. You will also collaborate with Security & Compliance on access reviews and incident triage.

Things to weigh
  • No salary listed
  • Role involves both automation and personal interaction, which may require strong judgment skills
  • Focus on building tools and workflows may appeal to candidates interested in process improvement
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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