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← SupplyHouse.com

Senior Manager, User Experience

SupplyHouse.com
Location
Remote, Remote, United States
Posted
1 month ago
Department
Customer Experience
What they actually want (must-haves)
  • Bachelor's degree in Marketing or a related field
  • 10+ years of UX leadership experience, including 2+ years directly managing designers
  • Demonstrated experience designing direct-to-consumer e-commerce experiences with hands-on ownership of conversion outcomes
  • Demonstrated track record of using customer research to drive design decisions
  • Strong portfolio showing end-to-end ownership of design work
  • Experience presenting design work and strategy to executive stakeholders
Nice to have
  • Experience with large, attribute-heavy product catalogs
  • B2B or trade/distribution industry experience
  • Familiarity with analytics platforms (e.g.: Amplitude or similar)
What the job really is

The Senior Manager, User Experience (UX) at SupplyHouse.com will lead and mentor a team of UX designers, ensuring that design decisions are informed by customer research and measurable business outcomes. This hands-on leadership role involves collaborating with various departments, advocating for the customer in executive discussions, and establishing best practices for UX across the organization. The position also requires travel to the headquarters for meetings and team-building activities.

Benefits
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
Things to weigh
  • Remote position requires a distraction-free environment for virtual meetings
  • Travel to headquarters 6 times per year is mandatory
  • No salary listed, but a range is provided
  • Emphasis on using customer research for design decisions may require strong analytical skills
Job score3.4/5
Benefits5/5
Freshness3/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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