Strategic Customer Success Manager

As a Strategic Customer Success Manager at Supermetrics, you will manage a portfolio of multi-region enterprise agency accounts, acting as a trusted advisor to foster long-term growth and product adoption. Your role involves developing strategic plans, facilitating contract renewals, and collaborating with cross-functional teams to align business goals with product development. You will leverage customer feedback to influence product roadmaps and ensure successful regional rollouts.

• Competitive compensation package, including equity
• Great work equipment and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Sports and wellbeing allowance
• Benefits may vary depending on location.

• The role requires a strategic thinker who thrives on complexity, which may not suit everyone.
• No specific salary figures are provided in the posting.
• The position involves significant cross-functional collaboration, which may require strong interpersonal skills and adaptability.