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← SumUp

Agente de Suporte I

SumUp
Location
São Paulo, São Paulo, Brazil
Posted
16 days ago
Department
Customer Support
What they actually want (must-haves)
  • Ensino médio ou técnico e/ou Superior completo
  • Conhecimento avançado de informática
  • Afinidade com tecnologia, navegação e manuseio de ferramentas
  • Excelente comunicação, tanto verbal quanto escrita
  • Trabalho em equipe
  • Capacidade de adaptação e resiliência
What the job really is

As an Agente de Suporte I at SumUp, you will provide personalized customer service through chats, WhatsApp, and phone calls, ensuring clear and efficient communication. Your role includes training clients on how to use the app and website, collecting feedback to identify improvement opportunities, and suggesting enhancements to the customer experience. This position is fully remote, allowing you to work from home.

Benefits
  • Plano de Saúde e Odontológico (SulAmérica)
  • Zenclub (apoio psicológico)
  • Previdência privada
  • Vale-refeição/alimentação
  • Auxílio-Home Office
  • Wellhub
Things to weigh
  • 100% remote work may not suit everyone
  • Role involves handling customer feedback and suggesting improvements, which may require strong problem-solving skills
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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