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← Summit Therapeutics

IT Helpdesk Analyst

Summit Therapeutics
Location
Palo Alto, CA (US)
Posted
20 days ago
Department
Information Technology
What they actually want (must-haves)
  • Associate's degree or higher in Information Technology, Computer Science, or related field or equivalent work experience
  • CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900)
  • Minimum of 3+ years of experience in a helpdesk, desktop support, or IT support role
  • Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice
  • Proficiency with Windows 10/11 operating systems; basic macOS familiarity is a plus
  • Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
What the job really is

The IT Helpdesk Analyst at Summit Therapeutics will be the first point of contact for end-users experiencing technical issues, providing solutions to minimize disruption. Daily tasks include responding to support requests, diagnosing and troubleshooting hardware and software issues, managing user accounts, and assisting with onboarding new employees. The role also involves maintaining documentation and contributing to the internal IT knowledge base.

Benefits
  • Pay range of $38 — $41 USD
  • Total compensation package may include bonus, stock, benefits and/or other applicable variable compensation
Things to weigh
  • Position is onsite in Palo Alto, CA
  • No mention of remote work options
  • Pay transparency indicates compensation varies based on multiple factors
  • Experience in an enterprise environment with 500+ users may imply a fast-paced work environment
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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