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← Suki

Enterprise Customer Success Manager - Partners

Suki
Location
Remote, US
Posted
19 days ago
Department
Customer Success
Salary
$165,000 - $180,000
What they actually want (must-haves)
  • 8+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role, preferably within a B2B SaaS, API, or Platform-focused company
  • Experience in the Health Tech, EMR, or Digital Health space
  • Demonstrated ability to drive significant business outcomes (revenue, scale, efficiency) for large, complex enterprise customers
  • Exceptional communication, presentation, and executive-level relationship management skills
  • Bachelors in engineering, science or a technical discipline
Nice to have
  • Proven experience in managing channel partnerships or solutions that are resold, licensed, or embedded by a strategic customer
  • Consulting or services experience & advanced degree preferred
What the job really is

As an Enterprise Customer Success Manager at Suki, you will oversee the post-sales lifecycle for strategic platform customers, focusing on driving adoption and value realization of Suki's AI solutions. Your role involves managing relationships, conducting business reviews with executives, and collaborating with technical teams to ensure successful implementation of solutions. Additionally, you will work on improving customer satisfaction and engage with marketing and product teams to enhance user engagement and product innovation.

Benefits
  • Remote work flexibility
  • Opportunity to visit and/or work out of the Redwood City, California office
  • Annual company-wide retreat
  • Quarterly in-person working sessions
Things to weigh
  • No specific details on the technology stack or tools used
  • Base salary range provided only for California, which may not apply to all remote candidates
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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