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Customer Operations Training and Quality Assurance Lead

Suitsupply
Location
Amsterdam, The Netherlands
Posted
12 days ago
Department
Customer Operations
What they actually want (must-haves)
  • 3-5 years in training, quality, or learning and development
  • 1-3 years in customer service or operations
  • Deep understanding of customer service principles
  • Proven track record of elevating service quality through innovative training approaches
  • Ability to translate vision into effective training strategy
  • Experience establishing and maintaining high-quality standards in a customer service environment
What the job really is

As the Customer Operations Training and Quality Assurance Lead, you will develop and implement training programs and quality assurance frameworks for customer service teams. Your role involves managing the AI QA system, analyzing performance data to identify training needs, and ensuring efficient onboarding for new agents. You will also work on improving customer service quality and first contact resolution rates, while collaborating with various stakeholders to drive organizational success.

Benefits
  • Autonomy in decision-making
  • Visibility in strategic initiatives
  • Opportunity to make an impact in a fast-growing company
  • Growth potential
  • 40% discount on Suitsupply products
  • Opportunity to work with high-quality products
Things to weigh
  • Competitive salary range provided, but no specifics on benefits beyond discount
  • Role involves significant responsibility in shaping training and quality assurance, which may be challenging
  • Focus on data-driven training adjustments may require strong analytical skills
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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