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← StarTree

Technical Support Engineer

StarTree
Location
India (Remote)
Posted
9 days ago
Department
Tech Support
What they actually want (must-haves)
  • 4-6 years of experience in Pre/Post-Sales or Customer-facing roles
  • Hands-on experience with open-source data technologies
  • Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL
  • Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications
  • Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure
Nice to have
  • Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse
  • Experience with big data technologies like Spark, Hadoop, and Presto/Trino
  • Experience and/or strong understanding of streaming technologies such as Apache Kafka
  • Certification in Solutions Architecture for one or more of the major public clouds (AWS, Google Cloud, or Azure)
  • Degree in Computer Science with a focus on Data Science, Data Engineering, or Data Analytics
What the job really is

As a Technical Support Engineer at StarTree, you will act as a crucial link between customers and internal teams, providing technical expertise and ensuring customer satisfaction. Your responsibilities will include troubleshooting performance issues, delivering support via tickets and Slack, contributing to the knowledge base, and mentoring team members. You will also engage with advanced data technologies and participate in an on-call rotation for urgent production issues.

Things to weigh
  • The role requires working US business hours from 5:00 PM to 2:00 AM IST, which may not suit all candidates.
  • Participation in an on-call rotation for urgent production issues may add to the workload outside regular hours.
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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