HHiring Reality
← StarRez

Director, Customer Success

StarRez
Location
US - Remote
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years' experience leading Customer Success teams in a SaaS environment
  • Experience with Digital and Scaled Customer Success
  • Experience leading people management, with team members based in more than one country or region
  • Demonstrated ownership of retention, renewal or utilization outcomes
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences
Nice to have
  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate
  • Experience with renewals at scale, including forecasting and commercial negotiation
  • Experience integrating teams or processes following acquisition
  • Experience supporting more than one product or platform
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows
What the job really is

The Director of Customer Success at StarRez will lead the global Customer Success team, focusing on customer retention and product adoption across various platforms. This role involves managing executive-level relationships, resolving complex escalations, and improving the Customer Success operating model. The position requires collaboration with multiple departments and integration of Customer Success teams from acquired businesses.

Benefits
  • Salary Range: $100,000 — $130,000 USD
Things to weigh
  • Remote work with up to 15% travel required
  • Role involves integration of Customer Success teams from acquired businesses, which may present challenges
  • Focus on customer retention and renewal processes may require strong negotiation skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to StarRez?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →