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Customer Success Manager, Key Accounts (Remote Canada)

Sprout General Referrals
Location
Remote Canada
Posted
26 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS
  • 2+ years managing an Enterprise book of business
  • Demonstrated success retaining, renewing, and expanding Enterprise accounts
  • Experience building relationships with senior decision-makers
  • Familiarity with generative AI platforms and integrating them into daily operations
Nice to have
  • Experience advising on social media strategy or tools
  • Experience working with or managing agency partners
  • Familiarity with G-Suite, Salesforce, Gainsight and Tableau
What the job really is

As a Customer Success Manager for Key Accounts at Sprout Social, you will manage a portfolio of approximately 60 enterprise accounts, focusing on building relationships, driving product adoption, and increasing revenue. Your role involves collaborating with various stakeholders, conducting regular reviews, and utilizing data to demonstrate value to clients. You will also leverage generative AI tools to enhance efficiency in your daily tasks while ensuring customer satisfaction and retention.

Benefits
  • 100% Employer-Paid Health Benefits
  • Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days
  • Premium Mental Health Support
  • Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account
  • Remote Work Support: A one-time $550 USD stipend and monthly $50 USD stipend for internet
  • Personalized Financial Wellness access to financial experts
Things to weigh
  • Candidates must be based in Alberta, British Columbia, or Ontario for this remote role.
  • Salary range reflects expected earning potential but is dependent on geographic zone and experience.
  • The role involves managing a significant number of accounts, which may require strong organizational skills.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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