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← SRS Acquiom

IT Support Technician

SRS Acquiom
Location
Denver, Colorado, United States
Posted
16 days ago
Department
IT Solutions
What they actually want (must-haves)
  • Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
  • 0-2 years experience supporting macOS laptops or desktops in an enterprise environment
  • Experience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS
  • Proven ability to listen respectfully and communicate effectively with non-technical staff
  • Computer configuration and application setup experience with equal weight given to Windows and macOS
  • Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
Nice to have
  • Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies)
  • Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud)
  • Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
  • Experience working in financial services or legal environments
What the job really is

The IT Support Technician at SRS Acquiom will provide hardware and software support primarily for macOS and some Windows systems, assisting internal clients both in-person and remotely. Responsibilities include managing support tickets, performing diagnostics, onboarding new employees, and maintaining network infrastructure. The role requires effective communication with non-technical staff and a proactive approach to problem-solving in a fast-paced environment.

Benefits
  • Day‑one coverage: medical, dental, and vision plans
  • A 401(k) with a 4% company match
  • Discretionary time off
  • Employer‑paid life insurance
  • Employee Assistance Programs
  • Discounted pet insurance
Things to weigh
  • The role requires on-site work in Denver, CO
  • The position may require occasional nights/weekends
  • No salary range mentioned beyond hourly rate
  • The company is unable to sponsor employment visas
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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