HHiring Reality
← Squarespace

Program Operations Lead

Squarespace
Location
New York City
Posted
1 month ago
Department
Commercial
Salary
$80,000 - $110,000
What they actually want (must-haves)
  • 4-6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems
  • Proven expertise in strategic program design and execution
  • Deep operational management skills
  • Experience in lifecycle management for a platform or marketplace
  • Strong quantitative and qualitative analytical abilities
Nice to have
  • Experience specifically driving revenue-focused programs (e.g., referral/subscription)
What the job really is

As the Program Operations Lead at Squarespace, you will oversee the daily operations of the partner program, focusing on enhancing revenue-driving benefits and managing various key workstreams. Your role involves optimizing processes, analyzing community feedback, and implementing strategic recommendations to improve partner engagement and satisfaction. You will also be responsible for communicating insights to leadership and launching new initiatives to support the partner community.

Benefits
  • A choice between medical plans with an option for 100% covered premiums
  • Fertility and adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
  • Retirement benefits with employer match
Things to weigh
  • No specific mention of remote work options outside of hybrid
  • Role involves managing complex issue triage and resolution, which may require strong problem-solving skills
  • The position may involve a high level of communication with cross-functional leadership, indicating a need for strong interpersonal skills
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Squarespace?

See how your résumé matches this role — and tailor it from what actually gets interviews.