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← Squarespace

Customer Support Associate (Remote)

Squarespace
Location
Remote, United States
Posted
1 month ago
Department
Customer Operations
What they actually want (must-haves)
  • 1+ years customer-facing experience in a similar role (retail, hospitality, online support)
  • Expertise with written communication and the ability to spot spelling and grammar errors
  • Proficiency with decoding conversations and identifying the cause of issues
  • Capability of prioritizing competing requests
  • Familiarity with the Squarespace platform
  • Consistent and dependable WiFi and a personal workspace free from distractions
What the job really is

As a Customer Support Associate at Squarespace, you will engage with customers primarily through live chat and email to resolve account-related issues and provide exceptional service. Your role will involve troubleshooting inquiries, meeting performance targets, and staying informed about product updates. This position requires you to work a flexible schedule, including weekends and holidays, and to maintain a distraction-free home office environment.

Benefits
  • A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
  • Supplemental Life and Disability Insurance plans
  • Health Savings Account with Squarespace funding
  • Fertility and adoption benefits
  • Headspace mindfulness app subscription
  • Global Employee Assistance Program
Things to weigh
  • Mandatory virtual training for the first two weeks
  • Must live in specific states to be eligible for the role
  • No support for digital nomad lifestyles or international work arrangements
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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