Client Service Lead Associate

The Client Service Lead Associate is responsible for overseeing the daily operations of mailroom services, including shipping, receiving, and courier services. This role involves managing mailroom staff, ensuring efficient service delivery, addressing customer service issues, and maintaining equipment and supplies. The position operates Monday through Friday and includes planning for coverage during absences.

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

• No specific salary range provided, only an estimate based on skills and experience.
• The role involves a significant amount of operational management, which may require strong leadership skills and the ability to handle multiple priorities.
• The job requires effective communication with various stakeholders, which may be challenging in a busy environment.