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Shift Lead (The Rink at Rockefeller)

SPS North America
Location
New York, New York, United States
Posted
18 days ago
Department
RNK
What they actually want (must-haves)
  • Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience
  • Confident communicator who can provide clear direction and support to a team
  • Proactive, dependable, organized, and solutions-oriented
  • Strong judgment and ability to remain calm during high-volume periods
  • Comfortable working in a fast-paced, highly guest-facing environment
  • Weekend, holiday, early-morning, and late-night availability required
Nice to have
  • Ice rink or skating experience
What the job really is

The Shift Lead at The Rink at Rockefeller Center is responsible for overseeing daily operations, ensuring smooth and efficient service while providing excellent guest experiences. This hands-on leadership role involves training team members, managing staff assignments, and addressing guest concerns. The Shift Lead will also engage in various operational tasks across the rink, including hospitality, ticketing, and crowd management.

Benefits
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
  • Learning & Development: A work culture of learning to develop skills
  • Recognition programs for all levels of employees
  • Paid Time Off: Minimum of 1 hour for every 30 hours worked
  • Bonuses for employee and client referrals
  • Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts
Things to weigh
  • No specific salary mentioned, only a pay range of $22 - $24 USD
  • Position is seasonal and temporary
  • Role requires working in various weather conditions and on ice
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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