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← SPS North America

Hospitality Host

SPS North America
Location
New York, New York, United States
Posted
18 days ago
Department
RNK
What they actually want (must-haves)
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong communication, organization, problem-solving, and time-management skills.
  • Ability to provide warm, professional service and address guest needs in a high-volume environment.
  • Ability to direct and assist large groups of people with confidence.
  • Ability to work calmly and professionally in a fast-paced environment.
  • Consistent attendance and punctuality are essential functions of this role.
Nice to have
  • Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required.
What the job really is

As a Hospitality Host at The Rink at Rockefeller Center, you will create welcoming and memorable experiences for guests by handling ticketing, skate rentals, and providing information about the rink and surrounding attractions. This role requires you to work in a fast-paced environment, often outdoors in cold weather, ensuring guest satisfaction through attentive service and efficient operations. Your responsibilities will include assisting with crowd management, answering guest inquiries, and maintaining a polished environment throughout the rink.

Benefits
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Things to weigh
  • The role requires working outdoors in potentially harsh winter conditions.
  • Shifts may include early mornings, late nights, weekends, and holidays, which may not suit all candidates.
  • The job involves a cross-functional role that may require switching between various tasks and responsibilities.
  • No specific salary is listed, but a pay range of $18 to $21 USD is mentioned, which may vary based on experience and other factors.
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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