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← Sprout Social

Customer Adoption Consultant

Sprout Social
Location
Remote US
Posted
11 days ago
Department
Customer Experience
Salary
$68,000 – $85,000
What they actually want (must-haves)
  • 2+ years of customer success experience
  • Strong problem-solving and team collaboration skills
  • Agility and flexibility in a rapidly changing environment
Nice to have
  • Familiarity with Sprout Social influencer marketing and influencer marketing strategy
  • Experience with Gainsight or other CS management software
  • Experience working within a one-to-many model of customer success
  • Ability to work either PST or MST timezones
What the job really is

The Customer Adoption Consultant at Sprout Social is responsible for enhancing customer satisfaction and retention by ensuring effective platform adoption across a large number of accounts. Daily tasks include leading training sessions, analyzing customer usage data, resolving inquiries, and collaborating with internal teams to improve processes. This role emphasizes operational efficiency and teamwork within a community-focused support environment.

Benefits
  • Comprehensive Health & Wellness: Premium BCBSIL medical, dental, and vision insurance for you and your eligible dependents.
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents.
  • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions.
  • Financial Security: 100% employer-paid Life and Disability insurance.
  • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days.
  • Paid Parental Leave: Up to 16 weeks of paid leave for new parents.
Things to weigh
  • No specific mention of technology stack or tools used in the role.
  • The role involves a high volume of accounts, which may lead to a fast-paced work environment.
  • The posting indicates a community-focused team structure, which may appeal to those who value collaboration.
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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