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← Sprout Social

Customer Adoption Consultant

Sprout Social
Location
Remote Philippines
Posted
13 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years of customer success experience
  • Strong problem-solving and team collaboration skills
  • Agility and flexibility in a rapidly changing environment
  • Ability to work either of the following shifts: 6AM - 3PM PHT or 1PM - 10PM PHT
Nice to have
  • Familiarity with Sprout Social influencer marketing and influencer marketing strategy
  • Experience with Gainsight or other CS management software
  • Experience working within a one-to-many model of customer success
What the job really is

The Customer Adoption Consultant at Sprout Social is responsible for driving customer satisfaction and retention by ensuring effective platform adoption across a high volume of accounts. Daily tasks include leading training sessions, analyzing customer usage data, resolving inquiries, and collaborating with internal teams to improve processes. This role emphasizes operational efficiency and community support within the Customer Support team.

Benefits
  • Comprehensive Health Coverage: A 23,299 PHP monthly allowance to cover your health insurance (HMO) needs
  • Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources
  • Generous Paid Time Off: 24 days of paid leave, 5 sick days, plus regular holidays, special non-working holidays, and company-wide Rest & Recharge days
  • Lifestyle Spending Account (LSA): An annual $500 USD fund to spend on your physical, mental, and financial well-being—from gym memberships to hobbies
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet expenses
  • Standard Compensation & Pay: We provide a 13th-month salary and adhere to all government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay
Things to weigh
  • No specific salary figure listed for base pay, only OTE ranges provided
  • Role involves high volume customer management, which may lead to a fast-paced work environment
  • The role requires flexibility in working hours, which may not suit everyone
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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