Senior AI Care Operations Manager

The Senior AI Care Operations Manager at Spring Health will be responsible for developing, monitoring, and improving AI-powered support workflows for members and providers. This role involves analyzing support interactions, investigating AI-related issues, and collaborating with various teams to enhance operational performance. The position is hands-on and requires a blend of strategic thinking and practical implementation within a hybrid work environment in New York City.

• Health, Dental, Vision benefits starting on the first day
• Employer sponsored 401(k) match of up to 2%
• Yearly allotment of no cost visits to Spring Health network providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
• Access to Noom weight management program

• No direct reports in this individual-contributor role
• Hybrid work model requires 2-3 days in the office
• Occasional travel may be required for company events
• The role is focused on operational improvements rather than strategic leadership