As a Collections Specialist at Splash Financial, you will engage with customers facing financial stress, helping them navigate payment arrangements and hardship programs while maintaining the integrity of the loan portfolio. Your role involves handling inquiries via phone, email, and chat, documenting interactions in the CRM, and collaborating with internal teams to share customer insights and improve policies. This position is in-person at the Mesa, AZ office and requires a customer-first approach to problem-solving.
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